Help Center › CRM and Help Desk
CRM and Help Desk for your business
Nysroc CRM tracks leads, deals and contacts; Nysroc Helpdesk handles your own customers' tickets. Both share customer records with Books and Phone, so calls, invoices and tickets appear together.
Go to: Open your workspace (https://your-business.nysroc.com/app)
- Website form submissions become CRM leads on the Starter plan and up (with where the visitor came from).
- Incoming calls show the caller's open tickets, unpaid invoices and last order.
- Low customer satisfaction scores can open a ticket automatically.
Updated 2026-11-01