Contact Nysroc support

Nysroc support is run 24/7 by the Nysroc Assistant, an AI. It answers from this Help Center, checks your account and can make most changes for you right away. Refunds outside our policy, legal or privacy requests, security incidents and chargebacks go to the Nysroc owner for review: you get a reference number right away, the owner goes through review cases once a day, and the answer comes by email. There are no live human support hours.

Steps

1. Open the assistant (chat button on every Nysroc page). Sign in first so it can see your account.
2. Tell it what's going on. It answers from the Help Center and can check your plan, domains, integrations and recent errors.
3. It can make changes for you after you confirm with one click: cancel, pause or change your plan, export your data, open your billing page, resend a verification email, re-check a domain or certificate, send a two-step verification reset link, retry failed syncs and restart stuck jobs. Refunds and credits follow our written policy.
4. For a refund outside our policy, a legal or privacy request, a security incident or a chargeback, the assistant passes your case and the conversation to the Nysroc owner for review. You get the answer by email.

How fast you get an answer

• The assistant answers right away, any time of day, and most changes happen in the same conversation.
• A case passed to the Nysroc owner gets a reference number on the spot. The owner goes through review cases once a day; security incidents are flagged urgent at the top of that review. The answer comes by email to the address on your account.
• There are no live human support hours and no phone queue. Nobody will promise you a callback.

The Nysroc Assistant is an AI, not a person, and it will always tell you so if you ask. Every automated decision about your account can be reviewed by a person on request.

Phone: you can also call Nysroc support and talk to the same assistant by voice, in English or French. Every call starts by telling you it's an AI assistant and whether the call is recorded. It answers from this Help Center and, after checking it's you with a one-time code sent to your account email or your Nysroc app, it can do the same things as in chat. Cancelling, refunds, plan changes, exports and other sensitive changes are confirmed with a link sent to your account email or in the app, never by voice alone. If a case needs the Nysroc owner's review, you get the answer by email. The phone number will be listed here when the line opens.

Email: support@nysroc.com is answered by the same assistant once that mailbox is open. For your security, account changes are never made by email.

Never send passwords, card numbers or one-time codes in a chat or email, and never read them out on a call (the only code the phone assistant asks for is the one it just sent you).

Conversations and tickets are kept for 3 years. Privacy questions or requests: privacy@nysroc.com.