POS sales are missing or not syncing

Check the POS shows Connected on Connect your POS. Missing sales are re-checked every night. If the connection expired, reconnect it. Totals must match to the cent; a mismatch is flagged for review.

Go to: Connect your POS (https://your-business.nysroc.com/app/nysroc-connect-pos)

Steps

1. Open Connect your POS and check the status. If it says disconnected or expired, click Reconnect and approve again.
2. Sales from today should appear within minutes; the nightly re-check adds anything missed yesterday.
3. Items sold at the POS that do not exist in Books are created from the POS automatically.
4. Partial refunds are saved as drafts for you to review.
5. Ask the assistant to check your integration status and recent errors; it can open a ticket with the details.